# I can't find my license key
You can recover your information in these ways:
- You may request your details be re-sent to your email (opens new window).
- You also should find your info in your account after logging in at Hype Performance Group Store (opens new window).
# MFD screens are black or the tablet won't open
This almost always means the installation is corrupt or there is an addon conflict.
- In Hype Operations Center, select
Removes All Packages.
Installon the latest version of the product.
- If the aircraft is still not working, remove all other addons from Community folder.
# GTN750 screens are black
If the GTN750 screens are black then use the tablet to ensure the setting is as desired. Make sure to remove old H145 packages which enabled GTN750 options, as this setting is now built-in.
GTN750 Softwareto either
- If the GTN750 remains blank, reinstall the vendor software module and try again.
- If the GTN750 remains black, remove all other addons from Community folder.
# It feels like I am fighting the aircraft when I fly.
You need to use
Cyclic Trim Release, this removes the deadzone and also pauses the AFCS so it will not compete with you.
# The aircraft is not reliable when flying with autopilot upper modes (HDG, IAS, ALT)
Ensure that your
Cyclic Deadzone is large enough. You must not have accidental HANDS ON input as this will compromise the autopilot.
# Click-spots in the virtual cockpit are offset
Lens Correct will distort the view and break clicking on controls.
- Turn off the MSFS
# The camera moves in an erratic way, mostly when taking off and landing.
Something is wrong with the
Camera Shake setting, it needs to be cycled to fix it.
- Turn On MSFS
Camera Shake. Apply.
- Turn Off MSFS
Camera Shake. Apply.
# I have bound a hotkey but it always sends multiple commands
MSFS Bindings have the option for "On Press" and "On Release". By default, keys will repeat after some short delay.
- Go into MSFS Control settings and change the binding to On Release.
# Aircraft has pink textures
A. A common problem is to install only the
Action Pack. You must also install the
H145 Base Pack.
B. Very old civil variant liveries need a
texture.cfg update since they were not authored with one initially:
[fltsim] fallback.1=..\..\hpg-airbus-h145-civ\texture fallback.2=..\..\hpg-airbus-h145\texture
C. If you are a livery author, check the user guide for
texture.cfg configuration for the variant you are painting.
# MGB Over limit / Aircraft won't takeoff
These warnings indicate aircraft damage. This our new detailed damage model in action.
- On the tablet, use the
Failures & Maintenance app, and clear the damage by clicking
Do All Maintenance.
- (optional) turn
Aircraft Damageto OFF in the
Aircraftapp on the
# Unable to start at MSFS Helipads
Liveries authored before Sim Update 11 (Nov 2022) will need to be updated in order to avoid preventing H145 from starting at helipads.
- Locate the
aircraft.cfgfile within the livery package (if you find two, update both)
The built-in H145 liveries are up to date, as of build 360. If you are still using Version 1.0, you would also need to make this change to the base liveries.